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What is Peer-to-Peer (P2P) file sharing?

Peer-to-peer (P2P) file sharing networks enable computer users to share, search for, and download files from other computers over the Internet. An estimated 550 million PCs have downloaded P2P software, allowing Internet users worldwide to […]

Why do your Terms and Conditions say that you are not a credit repair organization and that if a member’s credit is damaged you will not repair his credit?

Everyday, companies target consumers who have poor credit histories with promises to clean up their credit report so they can get a car loan, a home mortgage, insurance, or even a job once they pay […]

Will LifeLock block SPAM emails from getting to me?

Unfortunately, we cannot control which emails you receive. Unwanted email is typically the result of someone who obtained your email address and has added it to a list of names to which they send SPAM emails. […]

What is Black Market Website Surveillance?

As part of your LifeLock identity theft protection service, we scour known criminal websites for the illegal selling or trading of your personal information (including your Social Security number, driver’s license and email address, if […]

Is there a charge or cost for the $1 Million Service Guarantee?

Our $1 Million Service Guarantee is provided with your LifeLock identity theft protection membership. Service Guarantee benefits for State of Washington members are provided under a Master Insurance Policy issued by United Specialty Insurance Company. Benefits […]

My wallet, purse, or handbag was lost or stolen. How can LifeLock help?

If your wallet goes missing, just call 1-800-LifeLock-anytime, anywhere-and LifeLock will help cancel or replace the contents, helping you stop fraudulent charges before damage can be done to your identity so you can get back […]

How Does LifeLock Back Its Guarantee?

We will spend up to $1 million to hire the relevant professionals (lawyers, investigators and consultants, etc.) it takes to restore your name and help you recover the direct losses from identity theft. Service Guarantee benefits […]

What to expect if you invoke the $1 Million Service Guarantee:

Here’s how the $ 1 Million Service Guarantee works: Upon verification of the claim, we will assign a Resolution Agent who will continue to be your contact throughout the resolution of your case. The Recovery Agent will: […]

Why do I need the LifeLock $1 Million Service Guarantee?

Identity theft is constantly taking on new forms and authorities are struggling to keep up with the threat. Our experts are continuously developing new protection services, and we have a great track record of keeping our member’s […]

No one can prevent all identity theft.

1 If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

††† $3 million coverage in our Ultimate Plus plan consists of up to $1 million each for Reimbursement, Expense Compensation, and Lawyers and Experts. Total coverage and category limits vary depending on plan chosen. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifelock.com/Legal.3 If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrolment.

††† Up to $1 million for coverage for lawyers and experts, collectively, if needed, for all plans. Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard. Benefits under the Master Policy are issued and covered by third party insurance companies. See NortonLifelock.com/Legal for policy info.

LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal

◦ Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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