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Is LifeLock a credit monitoring service?

Certain tiers of our product include credit monitoring, but LifeLock is much more than just credit monitoring alone. With credit monitoring your are only notified of changes to yoru credit file, such as new loan […]

How much variance should I expect in my score between the three bureaus?

A high percentage of information on one bureau will get reported to all three bureaus. Thus, beyond issues of reporting updates between the three bureaus, the scores across bureaus should be similar over a reasonable […]

What are inquiries? What is the difference between a soft and hard inquiry?

There are two types of inquiries that may appear on your credit report: Hard Inquiries Hard inquiries appear whenever you first apply for a loan or are requesting an extension of credit. This type of […]

What new credit monitoring features come with the recent product change?

As of March 30, 2016, in addition to credit inquiries we’ll also be providing notifications from our members’ credit reports regarding: Bankruptcy: new bankruptcy added or a change to an existing bankruptcy Collection: new collection […]

Will my credit score be affected if I sign up for LifeLock Advantage™ or LifeLock Ultimate Plus™?

No. Requesting your own credit score, or receiving your credit score through a service such as LifeLock Advantage or LifeLock Ultimate Plus is considered a soft inquiry and will not impact your credit score or […]

What can I do to get my credit score up?

Keep in mind that LifeLock provides your credit report and scores for your information only. We are not credit counselors, and cannot tell you how to raise your credit score. However, there are some steps […]

How can I access my credit alerts, credit reports, and credit scores?

You can access your credit information by logging into your online account at LifeLock.com. Once you are logged in, if you haven’t done so already, you will be required to complete a short authentication quiz […]

I wish to cancel my LifeLock account.

There is no long-term commitment with LifeLock, and you may cancel at anytime. Just call us at 1-800-LifeLock (543-3562) and choose option 4.

How can I upgrade my LifeLock account?

You can easily upgrade through your account online. Once you have logged in, go to the Manage Account tab and look for the “Upgrade Plan” button. If you prefer, you can also call 1-800-LIFELOCK to […]

No one can prevent all identity theft.

1 If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

††† $3 million coverage in our Ultimate Plus plan consists of up to $1 million each for Reimbursement, Expense Compensation, and Lawyers and Experts. Total coverage and category limits vary depending on plan chosen. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifelock.com/Legal.3 If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrolment.

††† Up to $1 million for coverage for lawyers and experts, collectively, if needed, for all plans. Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard. Benefits under the Master Policy are issued and covered by third party insurance companies. See NortonLifelock.com/Legal for policy info.

LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal

◦ Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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