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Why do the Terms and Conditions say it can take up to 4 weeks from date of enrolling to be covered?

At LifeLock, you are covered and protected by our $1 Million Service Guarantee from the moment you join. This provision simply refers to the time it may take to activate all the other services we […]

How do you find my personal information on Peer-to-Peer (P2P) networks?

We search P2P file sharing networks on the Internet for personal and sensitive files and scan for any matches to the unique personal information you’ve provided LifeLock.

Does Black Market Website Surveillance monitor the entire Internet?

No, but our Black Market Website Surveillance service monitors websites, bulletin boards and chat rooms that are used by criminals to buy, sell or trade identity information. Our Black Market Website Surveillance technology continually looks for new […]

Who enrolls in LifeLock® service?

Individuals Any individual with a bank account, credit card, credit history, driver’s license, or Social Security number can benefit from LifeLock proactive identity theft protection. Children and Students Children and students are especially vulnerable to […]

Do you cover business entities or accounts?

LifeLock does not cover “businesses entities” or “business accounts.” To become a LifeLock member, our Terms & Conditions require that “you represent that you are a natural person over eighteen (18) years of age, that […]

How can LifeLock protect my children? What is LifeLock Junior™?

Your child’s clean and unmonitored credit file is a gold mine for identity thieves. With a combination of advanced monitoring features uniquely designed to protect children from identity theft, LifeLock Junior™ protection helps proactively safeguard […]

What are LifeLock® Checking and Savings Account Alerts?

These expanded alerts, available exclusively with your LifeLock Ultimate Plus™ membership, notify you when your information is used to open or apply for a new checking or savings account and help reduce account takeover by […]

How does your File-Sharing Network Searches service know that files are coming from my computer and not my neighbor’s?

During the course of our investigation, we are able to map the general location and Internet service provider used in the disclosure of your personally identifiable information. We will inform you if we have good […]

How does sensitive information get exposed over Peer-to-Peer (P2P) file sharing networks?

Most current P2P file sharing software allows users to share items in a particular folder and often directs users to move files to that folder. In normal operation, P2P file sharing software simply writes files […]

No one can prevent all identity theft.

1 If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

††† $3 million coverage in our Ultimate Plus plan consists of up to $1 million each for Reimbursement, Expense Compensation, and Lawyers and Experts. Total coverage and category limits vary depending on plan chosen. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifelock.com/Legal.3 If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrolment.

††† Up to $1 million for coverage for lawyers and experts, collectively, if needed, for all plans. Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard. Benefits under the Master Policy are issued and covered by third party insurance companies. See NortonLifelock.com/Legal for policy info.

LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal

◦ Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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